Shipping

PROCESSING ORDERS

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

INTERNATIONAL SHIPPING FLAT RATE

Shipping charges for your order will be displayed at checkout. We offer NZ$20 flat rate shipping internationally.

LOCAL PICKUP

Do you live in the Waikato? You can skip the shipping fees with free local pickup. After placing your order call 021905592 (between the hours of 8am to 9pm) to arrange local pickup. Your order will be prepared and ready for pick up within 3 business days. 

Please have your order confirmation email with you when you come.

COVID DELAYS

There are currently delays of up to 3 working days with getting parcels from NZ on to international flights due to limited cargo capacity. We are doing everything we can to get all parcels destined for overseas on their way as quickly as possible.

With the increase of COVID lockdown restrictions, some countries announced flight bans creating backlogs. There are currently significant international processing and delivery delays to items that have been sent to some European destinations and Canada. At this time we do not ship to Brazil.

IMPORT CUSTOMS DUTY

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Star Hat Miniatures is not responsible for these charges if they are applied and are your responsibility as the customer.

STATUS OF ORDER

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 2 weeks of receiving your shipping confirmation email, please contact us at darcy@d3.net.nz with your name and order number, and we will look into it for you.

FURTHER SUPPORT

If you have any further questions, please don't hesitate to contact us at darcy@d3.net.nz